Curbside Pickup Service

Loudoun County Public Library offers Curbside Pickup. The contactless service allows customers to pick up items they have placed on hold outside at their local branch during the following hours: 
  • Monday through Thursday, 10 a.m. to 8 p.m.
  • ​Friday and Saturday, 10 a.m. to 5 p.m.
For the safety of all our customers and staff, please wear a mask when picking up your items. Thank you.
 
 

HERE's HOW IT WORKS

  • Place items on hold through the online catalog or by calling your local branch.
  • Wait for notification by either phone, email or text that your items are ready.
  • Call your branch to arrange a pickup time.
  • Once you arrive, call the phone number posted outside.
  • We'll give you directions on how to retrieve your items while following social distancing protocols. 
  • Please put on a mask before exiting your car or prior to walking to the pickup area.

Please note:

  • Wait times for holds may be longer than usual.
  • The setup will be a little different at each branch. Please follow the posted signage.
  • Curbside Pickup is not available at the Law Library in Leesburg.
  • LCPL is quarantining all materials for 72 hours before they are distributed to customers.

What about returns?

Library items may be returned during Curbside Pickup hours only (Monday through Thursday from 10 a.m. through 8 p.m., and Friday and Saturday from 10 a.m. to 5 p.m.). There will be outdoor receptacles at each location during the times listed above to help us ensure that items are safely quarantined for a minimum of 72 hours. Staff cannot take returns directly from customers.

Contact your local branch:

 

FAQ

Why can’t I return my books anytime I want to like I did before?

LCPL is only accepting returns during regular hours because it allows staff to guarantee that every returned item has been quarantined for more than 72 hours to prevent the potential spread of the virus that causes COVID-19. Most items will not be handled by staff for four days after being returned. 

What sanitization is being done to protect customers?

In addition to quarantining all materials for longer than the Centers for Disease Control and Prevention recommendations, LCPL cleaning crews have employed enhanced cleaning measures. There will be no contact between staff and customers. Materials will be either brought to customers on a cart or left on a designated table for customers to pick up while staff remain at a safe distance. The carts and tables will be sanitized between each customer. 

I just returned some books, but when I got home I saw that they were still listed as checked out on my account. Why is this?

Returned items will take at least four days to be checked in due to the quarantine process. Customers will not incur any late fees or have their cards blocked during this period.

After I put items on hold, how long will it take for them to be ready?

As always, we can't provide estimates due to numerous variables such as if other customers have requested the same items, where the materials are in their quarantine phase and whether your branch already has the materials or if they have to be transferred from another branch. Please know we’re working as fast as we can to serve you and thank you for your patience. 

How do I get an online library card? 

You can sign up online to get a temporary library card number that can be used right away. This card number is valid for six months and provides access to all of our online library resources. You can apply for a library card at: catalog.library.loudoun.gov/obr.

What is happening with library programs?  

Programs are currently only being offered online. Check the online calendar for all the upcoming events.

When will I be able to submit new meeting room reservation requests for the future? 

We don't have a set date for reopening bookings at this time.  

How can I get assistance regarding my account or if I need help with research?

You can call your local branch during regular Curbside Pickup hours (Monday through Thursday from 10 a.m. through 8 p.m., and Friday and Saturday from 10 a.m. to 5 p.m.) and our staff will be happy to help you. 

I forgot the PIN for my library account. What is it?

Your PIN is your birthdate in a MMDDYY format. For example, July 4, 1976 would be 070476.