What is the Loudoun County Public Library hotspot?
A "hotspot" is an area that offers wireless (Wi-Fi) access to the Internet.  Wi-Fi computer networking technology allows computers and wireless enabled mobile devices to send and receive data via a wireless network.  If your computer or mobile device is Wi-Fi enabled, you can connect to the Internet wirelessly at all Loudoun County Public Library branches.

Is there an access fee?
No, Loudoun County Public Library is providing this service free of charge.  Patrons must have their own equipment, wireless card (or capability), and software.

What equipment do I need?
You need a laptop or other wireless enabled mobile device equipped with a standard Internet browser and a Wi-Fi compliant (802.11b/g) wireless ethernet card.  When this capability is active, the operating system will alert the user to the presence of a wireless network.

How do I connect to the network?
To use the network, simply open your web browser.  You should see a Loudoun County Public Library login page.  To begin using the Library's wireless network, you will need to accept the Library's Internet Use Policy and click the "Accept Policy" button.

Where do I go for help if I'm having a problem connecting?
Library staff can give the basic instructions for connecting to the wireless network.  However, Library staff is not permitted to handle your laptop or other wireless device.  For more complex issues relating to your Wi-Fi card and its configuration software, consult your owner's manual or the device's customer support.

Is wireless Internet access at Loudoun County Public Library filtered or unfiltered?
Wireless Internet access is unfiltered.

Is the network secure?
Loudoun County Public Library's hotspot is as secure as any open public access network.  It is always a good idea to make sure you are on an SSL-encrypted webpage prior to sending or receiving confidential data.

My web browser does not display any pages.  What's wrong?
Here are some things to check: 

  • Check with branch staff to make sure wireless network is operating.
  • Set your SSID to LibraryWifi.  Refer to your Wi-Fi card instructions for details and make sure your software is running when you attempt to set your SSID.  In many cases, setting the SSID to ANY or any will also work and will permit connection to any Wi-Fi network.
  • Make sure that WEP encryption is DISABLED or OFF.
  • Check that the connection is configured for INFRASTRUCTURE mode (Ad-Hoc mode will not work).

If you made any setting changes as noted above, restart your computer and web browser.