Limitations and restrictions
- Branches will operate at a reduced capacity to help ensure social distancing.
- Face coverings are required for customers 5 and older. Disposable masks will be provided for customers who do not have one.
- Storytimes and events remain online only. (See our calendar.)
- Meeting rooms and study rooms remain closed.
- Makerspaces are closed to the public.
- The Passport Office at Rust Library remains closed at this time.
- The recording studios at Brambleton Library and Sterling Library remain closed at this time.
How will social distancing be enforced?
Furniture and public computers have been removed or rearranged in some branches to help maintain six feet between people. Plexiglas shields have been installed at select service points and floor markers help maintain proper distancing. We ask customers to please respect these measures for the safety of our staff and other customers.
What sanitization is being done to protect customers?
In addition to quarantining all materials for longer than the Centers for Disease Control and Prevention recommendations, LCPL cleaning crews have employed enhanced cleaning measures. Additionally, bins are available around the libraries where customers should place items that they have handled but decided not to check out. Those items will be quarantined before being placed back on shelves.
Why aren't you open normal hours?
We have a multi-stage plan and are working to restore service as efficiently, effectively and safely as is practical. At this time we are open with limited capacity and reduced hours of operation. Library buildings and curbside pickup are available Monday through Thursday, from 10 a.m. to 8 p.m., and Friday and Saturday, from 10 a.m. to 5 p.m. All locations are closed Sundays.
When do you expect to resume full services?
We don’t know. LCPL staff are eager to resume as much of our services as possible, but we’ll be guided by the direction of state and local officials as well as Loudoun County Public Library’s Board of Trustees.
I returned a book but it still says it’s checked out. Is it lost? What happened?
We are quarantining items for 72 hours after they’re returned. You can expect at least a four-day delay before your account is updated. Please know that you will not receive overdue fines for any materials you have out or have returned.
Why can't I return books after hours?
LCPL is only accepting returns during operating hours because it allows staff to guarantee that every returned item has been quarantined for more than 72 hours to prevent the potential spread of the COVID-19 virus. Most items will not be handled by staff for four days after being returned.
I have books to donate. Where and when can I drop them off?
Please hold on to any donations right now. We have limited staff to receive and process them. Watch our website, emails and social media for updates.
What is happening with library programs?
Programs are currently only being offered online. Check the online calendar for all the upcoming events.
I'm trying to access my account online but I don't remember my PIN. What is it?
Your PIN is your birthdate in a MMDDYY format. For example, July 4, 1976 would be 070476.