What options are available for receiving notifications about my account?
Email is the default notification method. If you would like to receive notifications by text message or phone, staff can assist in making that change. Notifications can include: when holds are ready for pickup, when items are coming due, when items are overdue, when items are lost, and checkout receipts, depending on which notification option is used.
How do I change my notification information?
To update your email and phone number, login to your account at catalog.library.loudoun.gov and click the "Account" link in the top right corner. Next, click the "Account Summary" tab, and select the "Contact Information" link.
How do I change my notification preferences?
Please contact staff at your local branch for assistance changing your notification preferences between phone, text message and email.
How can I ensure I get my emails?
Emails you receive for notifications will be sent from Loudoun County Public Library. The subject line will be “This is a message from the Loudoun County Public Library.” Please be sure that this user/address is listed as acceptable in any spam-blocking software that you or your email provider uses.
If an email notification bounces back to our system, it will automatically attempt to contact you via the phone number on your account.
How long will you keep items on the holds shelf?
The hold period is seven days from the time it changes to “Hold Shelf” status.
What should I do if I no longer need an item?
You can cancel holds by logging in to your account, clicking the "Account Activity" tab, and selecting the "Holds" link. You can select any holds in your queue to cancel.
What is the number for phone renewal?
What services are available if I call the number?
- Renewal of items
- Hear a list of items checked out and their due dates
- Hear a list of items on hold
- Find out what fees you owe
When is it available?
7 days a week, 24 hours a day
When will it call me?
You will receive phone notifications if you have opted out of email notifications or if your email notifications bounced back from your mailbox.
What notifications will I receive via phone?
You will receive automated messages to inform you of any holds waiting for pickup, when items are lost, when items are coming due, and when items are overdue.